• 501 W 6th St., Suite 101, Georgetown, TX 78626
  • For more inquiries, call us today! 877-547-5156

At West Texas Medical Supply, we value your business and aim to provide you with the best possible service. We understand that there may be occasions when you need to cancel a booking or an order. To ensure transparency and a fair process, we have established the following cancellation policy:

  1. Booking/Order Cancellation:
    • Cancellations should be requested as soon as possible to allow us to accommodate other customers and manage our resources efficiently.
    • To request a cancellation, please contact us or follow the cancellation instructions provided in your booking/order confirmation.
  2. Cancellation Deadlines:
    • The cancellation deadline for your booking/order may vary depending on the specific service or product. Please refer to your booking/order confirmation for the applicable deadline.
    • Cancellations made before the specified deadline may be eligible for a full refund or may incur a nominal cancellation fee, as outlined below.
  3. Refund/Return Policy:
    • Refunds for cancellations will be processed according to our Refund/Return Policy. Please refer to the Refund/Return Policy for detailed information on eligibility, processing times, and refund options.
  4. Late Cancellations:
    • Cancellations made after the specified deadline may result in a partial refund or may not be eligible for a refund, depending on the circumstances.
    • Late cancellations that affect the availability of our services or products may incur a cancellation fee or forfeit the entire booking/order amount.
  5. No-Show Policy:
    • If you fail to cancel a booking/order and do not use the service or pick up the product, it will be considered a “no-show.”
    • No-shows are typically non-refundable and may result in the full charge of the booking/order amount.
  6. Event-Specific Policies:
    • Some events or services may have event-specific cancellation policies. Please review the terms and conditions provided for those events or services separately.
  7. Changes to Cancellation Policies:
    • Our cancellation policy is subject to change, and any updates will be posted on our website. It is your responsibility to review the policy before making a booking/order.

We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs within the framework of this policy. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a fair and efficient process for all our customers. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us for more details.