• 501 W 6th St., Suite 101, Georgetown, TX 78626
  • For more inquiries, call us today! 877-547-5156
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At West Texas Medical Supply, we are committed to providing high-quality medical equipment and supplies to our valued customers. We understand that there may be occasions when you need to return or seek a refund for your purchase. We have established the following refund/return policy to ensure a seamless and fair process:

  1. Eligibility for Refund/Return
    • To be eligible for a refund or return, the item(s) must be in its original condition, unused, and in the same packaging as when it was delivered.
    • Returns should be requested within 3 days from the date of purchase or delivery.
    • All returns are within 3 days if unopened.
    • Certain items, such as personal hygiene products or items specified as non-returnable, may not be eligible for refunds or returns.
    • Specialty equipment purchases are non-refundable.
  2. How to Initiate a Refund/Return:
    • To initiate a refund or return, please contact us within the specified return period.
    • Our Customer Service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part.
    • We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
  4. Inspection and Processing:
    • Once the returned item is received, our team will inspect it to ensure it meets the eligibility criteria.
    • Refunds or replacements will be processed within 3 business days of receiving the returned item.
  5. Refund/Return Options:
    • Depending on the circumstances, you may be eligible for a refund to the original payment method or a replacement of the item(s).
    • In some cases, store credit may be offered as an alternative.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund as applicable.
  7. Refund Processing Time:
    • The time it takes for a refund to be processed may vary depending on your payment method and financial institution. Please allow for reasonable processing time.

Please note that this policy is subject to change, and any updates will be posted on our website. We are committed to addressing your concerns promptly and ensuring your satisfaction with our products and services. If you have any questions or require further assistance, please do not hesitate to contact us today!